Patient Satisfaction Survey

If you would like to share your comments regarding your hospital stay with us, please complete the following survey. Your comments will remain completely confidential unless you instruct otherwise. As well, your identity will not be given to any clinical staff unless authorized by you. Your comments will assist us in continuing to improve our quality of care.

Please tick and rate the following services you received at this hospital:

1-Poor 2-Fair, 3-Good, 4-Very Good, 5-Excellent


Patient Name*

Patient ID*

Which hospital / clinic did you visit:

Saint James Sliema
Saint James Zabbar
Saint James Mosta

 

Please identify the reason for your visit:

Hospital Stay
Emergency Visit
Radiology
Medical Laboratory
Physician/ Specialist visit
Other Outpatient Clinic


HOSPITAL PROCEDURES AND CONDITIONS

1. Ease of getting admitted to hospital, including the amount of time it took.

1 2 3 4 5

2. At the time of discharge, how clearly and completely were you told what to do and what to expect when you left the hospital.

1 2 3 4 5

3. Explanation about costs and how to handle your hospital bills: the completeness and accuracy of information and the willingness of hospital to answer your questions about finances.

1 2 3 4 5

4. Cleanliness, comfort, lighting and temperature of hospital room.

1 2 3 4 5

5. Food quality, quantity and service.

1 2 3 4 5

6. Willingness of nurse(s) to answer your questions.

1 2 3 4 5

7. How well and efficient would you rate nurses in giving you medicines, medical or surgical treatment and handling of intravenous treatments?

1 2 3 4 5

8. The frequency with which nurse(s) checked on you to keep track on how you are doing.

1 2 3 4 5

9. Courtesy and respect you were given: friendliness and kindness.

1 2 3 4 5

10. How well nurses and other staff explained test, treatments and what to expect.

1 2 3 4 5

YOUR DOCTOR(S) Optional:

I saw Doctor(s):

11. Were you satisfied with the service provided by your doctor?

1 2 3 4 5

13. Courtesy and respect you were given: friendliness and kindness.

1 2 3 4 5

14. Ability to diagnose problems, thoroughness of examinations, and skill in treating your condition.

1 2 3 4 5

15. Amount of information you were given about your illness and treatment; what to do after leaving hospital.

1 2 3 4 5


LOOKING BACK ON YOUR CARE

16. The teamwork of all the hospital staff that took care of you.

1 2 3 4 5

17. Sensitivity of hospital staff to your special problems and concerns.

1 2 3 4 5

18. Overall quality of care and services you received from the hospital.

1 2 3 4 5

19. Would you recommend Saint James Hospital to your friends & relatives?

1 2 3 4 5

20. Would you use Saint James Hospital again in future?

1 2 3 4 5

Validation: