All patients can refer themselves to any Saint James
Hospital directly in order to discuss the choice of Consultants, Surgery and
Treatments available

or

GP recommends referral
to a specialist consultant and writes a private patient referral letter (the GP may charge for this letter)

Patient contacts insurer to check test or treatment is covered and to obtain an authorisation
reference

Patient attends out-patient appointment with consultant. Relevant tests are carried out at
the same time or booked for a later date

Patient has out-patient
treatment

Date is booked for in-patient or day-case treatment

No treatment is needed

Consultant writes to
inform GP of outcome of consultation

Patient admitted to
hospital for treatment

Consultant writes to
inform GP of outcome of consultation

Insurer settles
hospital and consultant bills, informing patient of any shortfall

Hospital and consultant
send summary of treatment to patient’s GP

Insurer settles
hospital and consultant bills, informing patient of any shortfall

Patient settles any
shortfall direct with hospital and/or consultant

Patient attends
follow-up

out-patient appointment with consultant

Patient settles any
shortfall direct with hospital and/or consultant

Insurer settles
hospital and consultant bills, informing patient of any shortfall

Patient settles any
shortfall direct with hospital and/or consultant

Patient can contact
hospital at any time for advice

GP recommends referral
to a specialist consultant and writes a private patient referral letter (the
GP may charge for this letter)

Patient attends
out-patient appointment with consultant. Relevant tests are carried out at
the same time or booked for a later date

Patient has out-patient
treatment

Consultant recommends
in-patient or day case treatment

No treatment is needed

Patient settles
consultant’s bill and any hospital charges

Patient settles
consultants’ bill and any hospital charges

Consultant writes to
inform GP of outcome of consultation

Consultant writes to
inform GP of outcome of consultation

Hospital customer
services adviser gives patient a guide price for treatment

Patient decides to go
ahead with treatment and an Complete Care price is agreed

Patient decides not to
go ahead with private treatment

Patient settles the
full Complete Care bill before admission

Patient admitted to
hospital for treatment

Hospital and consultant
send summary of treatment to patient’s GP

Patient attends
follow-up out-patient appointment with consultant

Patient can contact
hospital at any time for advice