Medical Tourism

Medical Tourism

Saint James Hospital Group is renowned for its outstanding medical service in the Maltese private health sector. We believe that our customers must find a guaranteed, safe and reliable host when their health is at stake, thus we are committed to offering a service which accommodates you in all respects, from an excellent service at international standards, right down to your pocket. We offer complete medical packages in state-of-the-art hospitals and facilities, manned by internationally qualified Surgeons who are well-experienced in all professional fields. Upon receiving your enquiry, we will contact you and answer any queries you may have on both medical and non-medical aspects of your enquiry.

Step-by-Step Customer Care

Every client has specific requirements which we addressed in a unique and specialised way. We therefore take great care to ensure we assess and re-assess your needs rigorously throughout the cycle of your medical procedure and care and keep you informed every step of the way. For peace of mind, we assign a key member of our hospital team as your personal contact.

1. Your Enquiry

When you contact us by email or through our helplines, you can rest assured your enquiry is being handled by staff trained and experienced in a medical environment. Our customer care representatives follow up your enquiry within 24 hours. We then open a file documenting the nature of your enquiry and any other relevant, initial medical details, which we pass to our team of doctors.

2. Follow Up

Your enquiry is reviewed meticulously and we then follow up with a proposal for the surgical treatment or intervention you require. Our feedback includes details of the most suitable intervention for your needs, together with information on the type of pre-operative tests required, and advice on the basic investigations and examinations that you may need while still in your home country. We suggest suitable dates for your treatment, and advise on the recommended length of your hospital stay and convalescence period, as well as accommodation options and any follow-up treatment you may require, or can expect, following the intervention.

3. Surgeon Consultation

As soon as you give us the go-ahead on our proposals, we assign you a surgeon specialised in performing the specific operation you require. We present the surgeon’s CV and once you’re happy with the chosen surgeon, we ask you to send over medical notes and/or photos which are relevant to the specific intervention. These are passed on confidentially to the surgeon who assesses them and prepares you for the operation by giving you feedback directly, often over the phone.

4. Booking & Confirmation

Once you are completely satisfied with the surgeon’s feedback and the choice of clinic or hospital, we proceed to book the operation. We then finalise dates and the quotation for your procedure, and request a 10% deposit to be paid upon confirmation of the booking. All costs are included in our Complete Package Price to ensure that you have no surprises on arrival in Malta. At this stage, we are caring for you as one of our patients.

5. Welcome at Airport

Since you are travelling abroad, we make it a point to ensure that you feel as safe and comfortable as possible on arrival in Malta. In addition to finding a professional taxi service ready to take you to your accommodation, a member of the team is there to greet you in the arrivals’ lounge. You receive a welcome pack with all information and a detailed itinerary for your stay. We then transfer you to your hotel or other chosen accommodation where you have time to rest following your travel.

6. Introduction to your medical team

The following day, we pick you up at your accommodation and accompany you to the hospital. Here, you will have an introduction to the hospital and an orientation tour. Over a cup of coffee and go through the pre-ops required and then accompany you within the hospital for these tests, and to the final meeting with your surgeon. During this consultation, your surgeon will give you a final assessment and go over the medical procedure in detail. You will have every opportunity to discuss any issues and ask any questions related to the operation.

7. Your Operation

On the day of the operation, we accompany you from your accommodation to your private hospital room. We will have already arranged for any personal belongings you have requested to be delivered to your room and will deal with any other non-medical assistance you may require. Our aim is to ensure you have full peace of mind before entering the operating theatre. At this point, we check again that you have had all medical and non-medical procedures clearly explained to you.

On entering theatre, you will first meet the anaesthetist who will explain what to expect post operatively. You will be introduced to the nurse assigned to look after you when the operation is over.

8. Follow Up treatment and Visits

At Saint James Hospital, we believe that to ensure the best medical outcome, the convalescence period is as important as the operation itself. We therefore ensure rigorous follow up treatment both by the nurses and doctors and also by the physiotherapists and carers who will visit you daily. The consultant also visits for post-op consultations and as follow up.

9. Ready to fly home

Once you are discharged from hospital, we accompany you to the hotel. Rest assured that this in no way means you have less communication with ourselves, or your medical team at the hospital. Wherever you chose to stay, you will find you have minimal relocation given Malta’s compact size. Before departure you will receive comprehensive advice on follow up to your treatment and the medication you require.

10. Follow Up and Assessment

Once you are home, we contact you to ensure you are satisfied with the results of your surgery abroad. We offer medical, post-op follow-up as needed. We ask you to provide us, if you wish to do so, with feedback on the level of our service. This is to ensure that you are happy with the outcome and that we can in turn fine tune our service for future patients.

For more information please contacts us on info@stjameshospital.com



		Medical Tourism We offer complete medical packages in state-of-the-art hospitals and facilities, manned by internationally qualified Surgeons who are well-experienced in all professional fields.



		Our Hospital Saint James Hospital is ranked amongst the top private healthcare organizations on the Maltese Islands.



		Radiology Services Diagnostic imaging is the common term used to describe a full range of routine and specialised radiological procedures.



		Medical Services Both Hospitals have an Immediate Medical Care unit that is open 24hours a day all year round.



		Surgical Services 10 operating theatres are available within the Saint James Hospital Group, in which a variety of procedures are carried out



		Cosmetic Services Saint James Hospital has been performing cosmetic surgery procedures since its early days and it has become Malta’s leading provider of cosmetic and plastic surgery services.



		Laboratory The Saint James Hospital laboratory is equipped with state of the art equipment, ensuring continuity of care and enabling us to cope with high demands from consultants and patients alike.



		Specialized Clinics A number of dedicated clinics are also available to deal with specific conditions or illnesses



		Hospital Information Different interventions and treatments require different preparation protocols that will be explained to you upon the treatment/intervention booking confirmation.